Metrics on agreed success criteria:
📊 Product Usability Index (ease of use of platform)
🚀 Product Enrichment Index (release features using future-proof designs)
📣 Easy referrals from customers
📝 Constant feedback from real users
⏰ SLAs (Service Level Agreements)
📉 % Fallouts against industry standards
🤝 Customer escalation to record empathy
🎯 Internal KPIs (reduced opex, increased automation)
Metrics for design performance:
📦 Stock availability
💰 Inventory costs
📊 Product Usability Index (ease of use of platform)
🚀 Product Enrichment Index (deliver enhanced features within shorter cycles)
⏰ SLAs (Service Level Agreements)
📉 Business and technical fallouts
🎯 Internal Satisfaction Index (ISI)
Metrics from the Google HEART framework:
😊 Happiness
💻 Engagement
🤝 Adoption
🔄 Retention
✅ Task success
📈 Conversion rate
😃 Customer satisfaction
📋 Customer reviews
🗣️ Customer feedback
📥 Sign-up rates
🚫 Drop-off rates
⌛ Time spent interacting with the product
📣 Product referrals
🔑 Key experience indicators (KEIs)
💯 Average satisfaction score
🌟 Perceived ease of use
📈 Conversion rate
🔄 Retention
💻 Engagement
💰 Customer Lifetime Value
💸 ARPU (Average Revenue Per User)
📉 MOM churn (Month-over-Month churn)
📉 Month 3 churn
📉 Month 6 churn
🙌 Sentiment score
😊 Ease of use
🌟 Appearance
🤝 Trust
🎁 Loyalty
✅ Task success
⌛ Time
🤝 Adoption