Why charging 100K to H1B visas will reduce jobs, not increase them, in the US
If you push the system, the system pushes you back
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Writing about applications, tools, business, and contemporary questions in service design.
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Produto e UX
IDEO's Deep Dive History: Why Design Thinking Have Been Failing to Solve Complex Problems
When ABC aired the video The Deep Dive in 1999, it turned IDEO — a California-based design consultancy — into the poster child of creativity. Viewers watched designers in a chaotic yet inspiring five-day sprint reinvent the humble…
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Why the fight between qualitative and quantitative research is a waste of time
Deep down, it shows the person doesn’t understand both types before criticizing
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The abandonment of theory in design education
When we throw the baby out with the bathwater
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The diamond delusion: rethinking linear models in product design
Embracing the messy reality should be the norm
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Anti-Journeys: Valuing Users' Problematic Experiences
More powerful than mapping customer journeys
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37 Useful Metrics for Designers
Metrics on agreed success criteria: 📊 Product Usability Index (ease of use of platform) 🚀 Product Enrichment Index (release features using future-proof designs) 📣 Easy referrals from customers 📝 Constant feedback from real users ⏰…
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12 Things They Don't Teach You About the Double Diamond
In this diagram is possible to understand how the Double Diamond hides important things while tries to teach how designers think. The Double Diamond does not show the complex setup process that happens before the first diamond…
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The enemy of Product Design is not the absence of it. The enemy is Bad Product Design.
I am paraphrasing Jeff Sutherland that said the real enemy of Scrum was not Waterfall but "bad Scrum". How can we recognize bad product design? When it uses easy recipes and step-by-step processes that don't match the reality. In…
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The User Persona Trap
Este item foi exportado pelo Substack como uma republicação e o arquivo fornecido não contém o texto original.
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Is Double Diamond money-centric?
Look twice: maybe there is a reason why companies accepted Double Diamond so fast
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Diferences Between UX Design and Service Design
Or: How to Convince Your Boss That Service Design is not About Mapping Journeys Only
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