What this publication covers
NTT DATA's report on the state of customer experience in 2023. It brings together findings and perspectives from organizations seeking to connect strategy, technology, operations, and experience across their services.
How this reference can help
Build an initial understanding of key debates about experience, service encounters, and journeys.
Curated by Ricardo Martins
View the original abstract 🇺🇸 🇬🇧
and findings Section 8 About the report Section 9 About NTT Ltd. © 2023 NTT DATA, Inc. l NTT Ltd. and its affiliates are NTT DATA, Inc. companies. 2023 Global Customer Experience Report Foreword 3 © 2023 NTT DATA, Inc. l NTT Ltd. and its affiliates are NTT DATA, Inc. companies. Section 1 Foreword Section 2