Dados para citação
Arvind Malhotra; Claudia Kubowicz Malhotra (2011). Evaluating Customer Information Breaches as Service Failures: An Event Study Approach. Journal of Service Research. https://doi.org/10.1177/1094670510383409
Pessoas, ética e inclusão · 2011 · Inglês
Evaluating Customer Information Breaches as Service Failures: An Event Study Approach
Curadoria: Ricardo Martins
Arvind Malhotra; Claudia Kubowicz Malhotra
Journal of Service Research