Dados para citação
Sabine Fließ; Michael Kleinaltenkamp (2004). Blueprinting the service company. Journal of Business Research. https://doi.org/10.1016/S0148-2963(02)00273-4
Operações e blueprinting · 2004
Curadoria: Ricardo Martins
Sabine Fließ; Michael Kleinaltenkamp
Journal of Business Research
Sabine Fließ; Michael Kleinaltenkamp (2004). Blueprinting the service company. Journal of Business Research. https://doi.org/10.1016/S0148-2963(02)00273-4