Operações e blueprinting · 2009

Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services🇺🇸 🇬🇧

AuthorsThomas Wreiner · Ingrid Mårtensson · Olof Arnell · Natalia Gonzalez · Stefan Holmlid · Fabian Segelström

Open original publication

What this publication covers

Explora blueprints de serviço com múltiplos atores em um caso de estacionamento. A referência mostra como representar perspectivas que se cruzam, dependências operacionais e pontos de coordenação quando uma experiência depende de vários participantes do sistema.

How this reference can help

Examine a concrete application and discuss which decisions may transfer to other contexts.

Curated by Ricardo Martins

Access and bibliographic information

Open original publication

Citation

Thomas Wreiner; Ingrid Mårtensson; Olof Arnell; Natalia Gonzalez; Stefan Holmlid; Fabian Segelström (2009). Exploring Service Blueprints for Multiple Actors: A Case Study of Car Parking Services. ServDes 2009: DeThinking Service; ReThinking Design. https://doi.org/10.21606/servdes2009.6

More on this topic

Browse the reference library →