Ilustração: Use artificial intelligence

Reading path · 5 references

Use artificial intelligence

Consider AI literacy, collaboration, journey applications, inclusion, and the risks of AI in services.

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  1. Reference 01

    What is AI Literacy? Competencies and Design Considerations🇺🇸 🇬🇧

    Duri Long; Brian Magerko · 2020

    Turn familiarity with tools into an understanding of their limits.

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  2. Reference 02

    Teaming with AI🇺🇸 🇬🇧

    Florian Bailey; Markus Edgar Hormess · 2024

    Use as a theoretical foundation for discussing the role of AI and technology in services.

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  3. Reference 03

    AI concierge in the customer journey: what is it and how can it add value to the customer?🇺🇸 🇬🇧

    Stephanie Q. Liu; Khadija Ali Vakeel; Nicholas A. Smith; Roya Sadat Alavipour; Chunhao(Victor) Wei; Jochen Wirtz · 2024

    Assess AI as part of a service.

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  4. Reference 04

    AI’s Potential to Improve Diversity, Equity, and Inclusion: A conversation with Lindsay Brine🇺🇸 🇬🇧

    Lindsay Brine; Subin Cho · 2024

    Build an initial understanding of debates about people, ethics, equity, and inclusion.

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  5. Reference 05

    Threats by artificial intelligence to human health and human existence🇺🇸 🇬🇧

    Frederik Federspiel; Ruth Mitchell; Asha Asokan; Carlos Umana; David McCoy · 2023

    Use as a theoretical foundation for discussing the role of AI and technology in services.

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