Ilustração: Learn the foundations of service design

Reading path · 4 references

Learn the foundations of service design

Get to know the field, its object of study, and experience as a starting point for understanding services.

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  1. Reference 01

    The Object of Service Design🇺🇸 🇬🇧

    Fernando Secomandi; Dirk Snelders · 2011

    Discuss what design addresses beyond products.

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  2. Reference 02

    Service Design — suplemento do The Guardian🇺🇸 🇬🇧

    The Guardian · 2010

    Use as a theoretical foundation for discussing os fundamentos, pressupostos e limites do design.

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  3. Reference 03

    Designing for Service: Creating an Experience Advantage🇺🇸 🇬🇧

    Shelley Evenson; Hugh Dubberly · 2009

    Use as a theoretical foundation for discussing os fundamentos, pressupostos e limites do design.

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  4. Reference 04

    Service Design for Experience-Centric Services🇺🇸 🇬🇧

    Leonieke G. Zomerdijk; Christopher A. Voss · 2010

    Connect experience to the conditions that make it possible.

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