Ilustração: Explore service design principles

Reading path · 4 references

Explore service design principles

Bring together inclusion, human factors, and experience-design principles to guide decisions.

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  1. Reference 01

    Designing for Service: Creating an Experience Advantage🇺🇸 🇬🇧

    Shelley Evenson; Hugh Dubberly · 2009

    Use as a theoretical foundation for discussing os fundamentos, pressupostos e limites do design.

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  2. Reference 02

    Maximizing Usability: The Principles of Universal Design🇺🇸 🇬🇧

    Molly Follette Story · 1998

    Bring diversity into design reasoning from the outset.

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  3. Reference 03

    Designing for People: An Introduction to Human Factors Engineering🇺🇸 🇬🇧

    John D. Lee; Christopher D. Wickens; Yili Liu; Linda Ng Boyle · 2017

    Build an initial understanding of key debates about pessoas, ética, equidade e inclusão.

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  4. Reference 04

    Towards Inclusive Service Design in the Digital Society: Current Practices and Future Recommendations🇺🇸 🇬🇧

    Oda Lintho Bue; Miriam Eileen Nes Begnum · 2018

    Use as a theoretical foundation for discussing pessoas, ética, equidade e inclusão.

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