Reference 01
Journey Mapping Exercise🇺🇸 🇬🇧
Use it to turn knowledge about experience, service encounters, and journeys into a concrete activity or decision.
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Reading path · 5 references
Explore service design tools
Explore maps and blueprints that make experiences, backstage activities, and operations visible.
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Blueprinting the service company🇺🇸 🇬🇧
Use it to turn knowledge about service operations, processes, and blueprinting into a concrete activity or decision.
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Designing Multi-Interface Service Experiences: The Service Experience Blueprint🇺🇸 🇬🇧
Use it to turn knowledge about service operations, processes, and blueprinting into a concrete activity or decision.
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Service Blueprinting: A Practical Technique for Service Innovation🇺🇸 🇬🇧
Use it to turn knowledge about service operations, processes, and blueprinting into a concrete activity or decision.
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101 Design Methods🇺🇸 🇬🇧
Use as a theoretical foundation for discussing escolhas metodológicas e qualidade da pesquisa.
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